Have you ever tried calling a friend or a family member to excitedly share good news but suddenly gets a message, “user busy”? Then after a few attempts trying to call again, finally your phone call gets through. That might be an annoying experience and puzzling at the same time.
Why do we get a user busy iPhone message at times when we try to call someone? This article will help you understand what “user busy” means and why are we getting such a message.
What Does User Busy Mean?
When you call someone on your iPhone and you see the “user busy” message, it means that the person you want to connect to is on another call at the moment. This is usually the most common reason. If this happens, you just have to wait for a few minutes and redial. Your next phone call will most probably push through.
Expert Tip: However, after several attempts but still, to no avail, you can try confirming the other person you are calling if they are actually on another call. You may contact them through text message and wait until they reply and confirm if they are really busy on another call.
If they are not, then try calling again, and most probably the call will be successful.
But what if the person on the other line is not currently on another call, but still a user busy message appears? There are other possible reasons why you are getting this same message.
Why are we getting the “user busy” message on iPhones?
The most probable and very common reason for this is that the person on another line is on another call. But other circumstances are affecting the network and therefore call cannot push through and connect to the person you are calling.
One possible reason is network issues. It can be lines of communication have been damaged or network servers are busy or maybe there is too much network interference.
Whichever of these might be the cause, surely it is something out of our control and we just have to wait until the telecom companies work on their repairs and maintenance.
The user busy message also appears when you have no network coverage or the phone of the one you are trying to call has been turned off. If this is the case, the only thing you could do is wait until you get the signal you need to push through the call or the phone has been turned on.
Another possible reason is that the person you are calling might have turned on the Do Not Disturb mode on their iPhone. This is possible when that someone you are trying to reach is in a meeting or wants to have a sound sleep without disturbance.
When this feature is activated, it silences all incoming calls and notifications, the reason why you receive a user busy message.
It can also be affected if the SIM cards being used have problems. You can confirm with the recipient of the call if they were able to receive calls recently before you attempted to call them.
Also, it may be that your phone has been temporarily disabled which is why you can in no way reach the recipient you are trying to contact. Sometimes, it might be thought that you are blocked by the person you are calling which is why it prompts the “user busy” message.
If you have been trying to reach out a couple of times even on some other days, and yet you still receive the same message all over again, then there might be a greater chance that you were blocked or cut off by the recipient.
How To Solve the user busy problem on iPhones?
Here are a few of the efficient ways how to solve frequent user busy messages you usually get every time you call someone. Since a user busy message usually appears when the recipient of the call is on another call, then it is best to confirm it firsthand from the person you are trying to contact.
You can text them and confirm if they are really busy and cannot attend calls at the moment. While waiting for the reply, you can also make some 2-3 times call attempts. Once the person confirms that they are busy, the prompt message is justifiable.
Next, you can also check with the person you are calling if you can both receive and make calls for each other. If both can be successfully done, then there could be no problem with call blocking issues.
You can also check if the “Do Not Disturb” feature on the phone you cannot access is shifted off. If this feature is shifted on, that is most probably the reason for the user’s busy message.
You can also check the sim or network issue by doing a test to confirm if the problem is with your sim or carrier. You can simply swap your sim card with that of your friend and check if you can both contact each other to confirm whose sim is not working. Replace the sim if you found out that it is not working.
Expert Tip: Resetting the provisioning through your carrier can solve the problem. This only requires rebooting over the phone or at the store. Sometimes, everything works out well after doing this procedure.
It is frustrating if we usually experience a user busy message suddenly appearing after several attempts of calls. This is especially true if there are times when we need an immediate response or we want to inform others about an important message.
Just remember that a common reason for this is that the person you are calling is on another call. Therefore, the best solution is to wait. Trying to connect with the recipient through text might be of help as well to confirm if the other person is busy.
However, if this situation persists, it is better to conduct the necessary testing and the strategies above to verify the cause of the user’s busy message that is prompting.